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Store Policies

Shipping Policy:

We are delighted to offer a convenient and reliable shipping experience for our valued customers.

To qualify for free shipping, the following conditions must be met:

  1. Eligible Addresses:Only commercial addresses are eligible for free shipping.
  2.  Shipping Method:Orders will ship standard ground service only.Expedited shipping services are not available under this promotion and must be paid in full if required.
  3.  Delivery Type:Orders can only be shipped to loading docks, store fronts or curbside.*Inside delivery or special handling services are not included and additional fees will apply if required.
  4.  Exclusions:Free shipping is available to Canada and continental USA addresses only, however not available to the following locations:Rural AreasPO Boxes
  5.  Additional Restrictions:Additional restrictions may apply.

Order Confirmation and Tracking: Upon placing an order, you will receive an order confirmation via email. Prior to dispatch, our customer service team will reach out to confirm the specific delivery schedule. This ensures that the shipping process aligns with your convenience.

 

Return and Exchange Policy:

We are committed to ensuring your shopping experience is enjoyable. If you discover any quality issues with your purchase within 15 days of receiving the item, we offer a return or exchange service.

Process for Requesting Return or Exchange:

  1. Contact our customer service team within 15 days of receiving the item via email or phone.
  2. Provide your order number, a detailed description of the quality issue, and attach photos of the damaged item when contacting us.
  3. Our customer service team will verify your situation and provide further guidance on the return or exchange process.

Eligibility for Return or Exchange: Only items confirmed by our customer service team to have quality issues are eligible for return or exchange. Ensure the item is unused, in its original packaging, and include the purchase invoice or receipt.

Handling of Damaged Items: If you receive a damaged or defective item, please contact us within 15 days of receiving the item. We will promptly arrange for the return, exchange, or refund of the item.

Please note that we will not accept return or exchange requests for reasons other than quality issues. Thank you for your understanding and support.