Return and Exchange Policy:

We are committed to ensuring your shopping experience is enjoyable. If you discover any quality issues with your purchase within 15 days of receiving the item, we offer a return or exchange service.

Process for Requesting Return or Exchange:

1. Contact our customer service team within 15 days of receiving the item via email or phone.
2. Provide your order number, a detailed description of the quality issue, and attach photos of the damaged item when contacting us.
3. Our customer service team will verify your situation and provide further guidance on the return or exchange process.

Eligibility for Return or Exchange: Only items confirmed by our customer service team to have quality issues are eligible for return or exchange. Ensure the item is unused, in its original packaging, and include the purchase invoice or receipt.

Handling of Damaged Items: If you receive a damaged or defective item, please contact us within 15 days of receiving the item. We will promptly arrange for the return, exchange, or refund of the item.

Please note that we will not accept return or exchange requests for reasons other than quality issues. Thank you for your understanding and support.

 

Shipping Policy:

We are delighted to offer a convenient and reliable shipping experience for our valued customers.

Free Delivery on Orders Over $500 in the GTA Area: Enjoy complimentary shipping on all orders exceeding $300 within the Greater Toronto Area (GTA). This exclusive offer ensures that you receive your items promptly and at no additional cost.

Regular Delivery Fee: $40: For orders below $500 within the Greater Toronto Area (GTA), a standard delivery fee of $40 will apply. This fee covers the cost of secure packaging, efficient handling, and timely shipping to your designated address.

Delivery Timeframe: We strive to dispatch all orders promptly. Delivery times may vary based on your location and the product selected.

Shipping Areas: Currently, we offer shipping within the GTA area. For areas outside this region, please contact our customer service team for more information.

Order Confirmation and Tracking: Upon placing an order, you will receive an order confirmation via email. Prior to dispatch, our customer service team will reach out to confirm the specific delivery schedule. This ensures that the shipping process aligns with your convenience.