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Let customers speak for us
FAQs
COMMONLY ASKED QUESTIONS
WHAT IS THE PROCESS OF ORDERING CUSTOM-PRINTED ITEMS?
WHAT IS THE PROCESS OF ORDERING CUSTOM-PRINTED ITEMS?
1. Choose the item you wish to customize with your specified size and quantity.
2. Attach the required information: artwork, PMS color(s).
3. If applicable, select your event date.
4. Confirm your order by processing payment.
5. A confirmation email will be sent within a few minutes.
6. An art proof will be sent to you within 24 - 48 hours.
7. Once proof is approved, order will go into production and ship.
IS SHIPPING INCLUDED IN THE ORDER?
IS SHIPPING INCLUDED IN THE ORDER?
Free shipping to the US and Canada
I WANT TO BUY MORE QUANTITY OF PRODUCTS,WHAT DISCOUNTS ARE THERE?
I WANT TO BUY MORE QUANTITY OF PRODUCTS,WHAT DISCOUNTS ARE THERE?
ECOARALON is happy to offer discounted pricing when clients purchase higher quantities of our printed products.You can enjoy price breaks at the following quantities for all items. (Case quantities will vary based on product).Please note that for custom printed items, we can combine quantities to reach volume discounts under the following conditions:
1,000 Units
3,000 Units
5,000 Units
10,000 Units
25,000 Units
50,000 Units
100,000 Units
The item must be the same item, material and size.
DOES MY ORDER QUALIFY FOR FREE SHIPPING?
DOES MY ORDER QUALIFY FOR FREE SHIPPING?
To qualify for free shipping, the following conditions must be met:
1. Eligible Addresses:
Only commercial addresses are eligible for free shipping.
2. Shipping Method:
Orders will ship standard ground service only.
Expedited shipping services are not available under this promotion and must be paid in full if required.
3. Delivery Type:
Orders can only be shipped to loading docks, store fronts or curbside.
*Inside delivery or special handling services are not included and additional fees will apply if required.
4. Exclusions:
Free shipping is available to Canada and continental USA addresses only, however not available to the following locations:
Rural Areas
PO Boxes
5. Additional Restrictions:
Additional restrictions may apply.
WHAT ARE YOUR LEAD TIMES FOR PRINTED ORDERS?
WHAT ARE YOUR LEAD TIMES FOR PRINTED ORDERS?
Rush production starting at 3 days is available (additional fees will apply).
The standard lead time for custom printed cups under 5,000 units is 7 - 10 work days from approval and prepayment (excludes shipping time).
For orders that are over 5,000 units, the standard lead time is 10 – 15 work days from approval and prepayment.
*During peak season, these times can be extended to 10 - 15 work days or longer.
*Shipping time varies with location.
