Shipping and Delivery Policy
This policy explains how shipping and delivery apply to small-order custom products, wholesale orders, and other EcoAralon products.
Shipping eligibility, delivery charges, and available services may vary according to the product, order size, and destination.
1 Small Order Custom Products
Free shipping is included with eligible small-order custom products.
Eligible products will display a Free Shipping Included message on the applicable product page.
Free shipping does not automatically apply to every custom product or every destination. Product and destination eligibility must be confirmed before ordering.
2 Wholesale Orders Within the GTA
Free local delivery within the Greater Toronto Area is available on qualifying wholesale orders.
Eligibility may depend on:
· Order size
· Product type
· Number of cartons
· Delivery address
· Requested delivery date
· Release schedule
· Delivery access requirements
Free GTA delivery applies only when it is confirmed in the wholesale quote or order confirmation.
3 Wholesale Orders Outside the GTA
For wholesale orders outside the Greater Toronto Area, shipping is quoted separately based on the destination and order size.
The shipping quote may also consider:
· Shipment weight and volume
· Number and size of cartons
· Carrier availability
· Delivery access requirements
· Number of scheduled releases
Shipping is not included unless it is specifically stated in the approved quote.
4 Other Products
Products that do not display a free-shipping message do not include free shipping.
Applicable shipping charges will be shown at checkout or quoted separately before the order is processed.
只保留符合网站实际结算方式的一种：
· 网站自动显示运费：shown at checkout
· 人工报价：quoted separately
5 Production and Shipping Time
Custom production generally takes approximately 15–25 days after final artwork approval and payment.
The production estimate does not include:
· Artwork revision time
· Sample preparation and approval
· Pickup scheduling
· Local delivery scheduling
· Carrier transit time
· Customs processing where applicable
Estimated delivery dates are not guaranteed unless specifically confirmed in writing.
6 Bulk Order Storage and Releases
Qualifying bulk orders can be stored and released in up to three separate pickups or deliveries.
The following details must be confirmed with the wholesale quote:
· Storage eligibility
· Available storage period
· Release dates
· Pickup or delivery method
· Delivery eligibility
· Applicable storage or delivery fees
Free GTA delivery does not automatically apply to every scheduled release.
7 Delivery Address and Access
Customers must provide a complete and accurate delivery address, contact name, telephone number, postal code, and any relevant delivery instructions.
Please inform EcoAralon in advance of:
· Loading dock requirements
· Restricted delivery hours
· Appointment requirements
· Limited-access locations
· Building or floor restrictions
· Other delivery conditions
Changes to the address or delivery requirements may affect the shipping charge and delivery schedule.
8 Customer Pickup
Customer pickup may be available when arranged in advance.
The pickup date, time, location, order contact, and number of planned releases must be confirmed before collection.
9 Shipment Tracking
Tracking information may be provided when it is available from the carrier.
Local delivery and customer pickup orders may use a confirmed delivery or pickup schedule instead of carrier tracking.
10 Damaged Shipments
Customers should inspect the shipment when it arrives.
If visible damage is found:
1. Photograph the outside of the cartons.
2. Photograph the shipping labels.
3. Photograph the affected products.
4. Keep the original cartons and packaging.
5. Contact EcoAralon promptly with the order information.
Claims and available resolutions depend on the shipment circumstances and carrier requirements.
11 Delivery Delays
Production and estimated delivery dates may be affected by artwork revisions, sample approval, material availability, carrier delays, weather, customs processing, incorrect address information, or other circumstances outside the expected schedule.
EcoAralon will provide available order and shipment information when a delay is reported.
12 Contact Us
For shipping questions or a delivery quote, contact EcoAralon before placing your order.
Please provide:
· Product name
· Required quantity
· Delivery address or postal code
· Target delivery date
· Preferred pickup or delivery schedule
· Order or quotation number, if available
